Data Protection Notice
Under Ghana's Data Protection Act, 2012 (Act 843)
Data Controller
Akilidex Ltd
Accra, Greater Accra Region, Ghana
Email: support@akilidex.com
Legal Basis for Processing
We process your personal data on the following legal grounds:
Contract Performance
Processing necessary to fulfill your orders — your name, address, phone number, and payment details are needed to shop for you and deliver your items.
Legitimate Interest
Fraud prevention, security monitoring, platform improvement, and price intelligence (aggregated, anonymised market data).
Consent
Marketing communications, analytics cookies, and location tracking (you can withdraw consent at any time).
Legal Obligation
Tax records, financial reporting, and responding to lawful requests from authorities.
Your Rights
Under the Data Protection Act, 2012 (Act 843), you have the following rights:
Right of Access
Request a copy of all personal data we hold about you. We will provide it within 30 days.
Right to Rectification
Correct inaccurate or incomplete data. You can update most information directly in your account settings.
Right to Erasure
Request deletion of your account and all associated data. Some data may be retained for legal compliance (tax records).
Right to Restrict Processing
Ask us to temporarily stop processing your data while we resolve a dispute or verify accuracy.
Right to Data Portability
Receive your data in a structured, machine-readable format (JSON) that you can transfer to another service.
Right to Object
Object to processing based on legitimate interests. We will stop unless we have compelling grounds.
How to Exercise Your Rights
To make a data subject request:
- Email support@akilidex.com with the subject "Data Request"
- Include your full name and the email/phone associated with your account
- Specify which right you wish to exercise
- We will verify your identity and respond within 30 days
Data Breach Notification
In the event of a data breach that poses a risk to your rights and freedoms, we will:
- Notify the Data Protection Commission within 72 hours
- Notify affected users without undue delay via email and in-app notification
- Describe the nature of the breach, data affected, and steps taken to mitigate
Complaints
If you believe your data protection rights have been violated, you may:
- Contact us first at support@akilidex.com — we take all complaints seriously
- Lodge a complaint with the Data Protection Commission of Ghana
Data Protection Commission
No. 7, 5th Circular Road, Cantonments, Accra
Website: www.dataprotection.org.gh
Data Protection Impact Assessment
We conduct Data Protection Impact Assessments (DPIAs) for high-risk processing activities, including:
- Real-time GPS tracking of riders during delivery
- Processing of payment and financial data
- Automated decision-making (order routing, price calculations)