iShop4You Partner — Privacy Policy

1. About This Policy

This policy applies specifically to the iShop4You Partner app — the application used by our personal shoppers and delivery riders. It explains what data the Partner app collects, how we use it, and who we share it with. (Customers using the main iShop4You app are covered by our customer Privacy Policy.)

iShop4You is operated by Akilidex Ltd ("we", "us", "our"), registered in Ghana.

Contact: hello@ishop4yough.com | Accra, Greater Accra Region, Ghana

2. Information We Collect

Account & contact details

• Full name, phone number, email address (optional), and password (stored encrypted — we cannot read it)

Identity & verification (sensitive)

• Ghana Card number and a photo of your Ghana Card — used to verify your identity and eligibility to work on the platform
• Profile photo (a clear selfie) — required at application so we can confirm you match your ID
• Emergency contact name and phone number (optional), for safety

Payout details

• Mobile Money number and provider (MTN, Telecel/Vodafone, AirtelTigo) — used to pay your earnings and process withdrawals through our payment processor

Rider vehicle details

• Vehicle type, licence plate number, and (optionally) a photo of your vehicle

Work preferences

• Markets you can shop at (shoppers), areas you cover (riders), and your availability (online/offline)

Location data (riders)

• Precise (GPS) location is collected only while you have an active delivery open in the app, so the customer and our team can track the delivery in real time. We do not collect your location in the background or when you are not on an active delivery, and we do not store a long-term history of your movements.

Job, earnings & communications

• Orders and deliveries assigned to you, items purchased, receipts, substitutions, and delivery confirmations (including proof-of-delivery photos)
• Earnings, tips, withdrawals, and ratings
• In-app chat messages with customers, and support communications

Collected automatically

• Device information and a push-notification token (so we can alert you to new jobs)
• IP address and basic usage data, for security and fraud prevention

3. How We Use Your Information

• Verify you: confirm your identity and eligibility using your Ghana Card and profile photo
• Operate the service: show available orders/deliveries, assign jobs, and manage your availability
• Coordinate deliveries: share a rider's live location with the customer during an active delivery
• Pay you: calculate earnings and process Mobile Money payouts and withdrawals
• Notify you: send alerts (including sound alerts) for new orders and deliveries, and status updates via push, SMS, and email
• Safety & fraud: protect partners and customers, investigate incidents, and prevent abuse
• Support & legal: respond to your requests and comply with Ghanaian law

4. Who We Share Your Information With

• Customers: your first name and profile photo, and your phone number for the order you are handling. For riders, your live location is shared with the customer only during an active delivery.
• Payment processor (Paystack): your Mobile Money details, to send your earnings and process withdrawals
• Service providers: AWS (secure hosting, SMS, email), Cloudinary (secure storage of your ID and profile/vehicle photos), and Firebase Cloud Messaging (push notifications)
• Law enforcement: only when required by valid legal process under Ghanaian law

We never sell your personal data to advertisers or data brokers.

5. Location Permission

The rider experience requests permission to access your device's precise location. Location is used only while the app is open and you are on an active delivery, to enable live tracking for the customer. We do not access your location in the background. You can revoke location permission at any time in your device settings; without it, live delivery tracking will not function.

6. Data Security

• Passwords are hashed with Argon2id — we cannot read your password
• All data is transmitted over HTTPS (encrypted in transit) and stored with encryption at rest
• Identity documents and photos are stored with access controls and used only for verification
• Access tokens expire automatically; accounts lock after repeated failed logins
• Administrative actions are recorded in an audit trail

7. Data Retention

• Account & verification data: kept while your partner account is active; deleted within 30 days of an account deletion request, except where we must retain records by law.
• Payout & earnings records: retained for up to 7 years as required by Ghanaian tax law.
• Live location: ephemeral — used in real time during a delivery and not stored as a long-term history.
• Chat messages: retained for 90 days after an order completes, then deleted.

8. Your Rights & Account Deletion

Under Ghana's Data Protection Act, 2012 (Act 843), you may access, correct, delete, or export your data, and object to or restrict certain processing.

You can delete your account and associated personal data directly in the app at any time: Account tab → Delete account. You can also request deletion at ishop4yough.com/delete-account or by emailing hello@ishop4yough.com. We respond within 30 days.

9. Age Requirement

The Partner app is intended only for adults (18+) who are eligible to work. We do not knowingly collect data from minors.

10. International Data Transfers

Your data may be processed on servers located outside Ghana (e.g. AWS regions in the US/EU). We apply appropriate safeguards, including encryption and access controls, wherever your data is processed.

11. Changes to This Policy

We may update this policy from time to time. We will notify you of significant changes in-app or by email. Continued use of the Partner app after changes constitutes acceptance of the updated policy.

12. Contact & Complaints

• Email: hello@ishop4yough.com
• Address: Akilidex Ltd, Accra, Greater Accra Region, Ghana

If you are not satisfied with our response, you may lodge a complaint with the Data Protection Commission of Ghana.