Delete your account

You can ask us to delete your iShop4You account and the personal data associated with it at any time, using either method below. This page explains the exact steps and what happens to your data.

Option 1 — Delete in the app (fastest)

1. Open the iShop4You app and sign in.
2. Go to the Account tab (bottom navigation).
3. Scroll down and tap Delete account.
4. Read the confirmation and tap Delete account again to confirm.

Your account is deactivated and your personal details are removed immediately, and you are signed out. This cannot be undone.

Option 2 — Request by email (no app needed)

If you have uninstalled the app, email hello@ishop4yough.com from the email address on your account, or include the phone number on your account, with the subject "Delete my account". We verify your identity and complete the deletion within 30 days (usually much sooner).

What data is deleted

When your account is deleted, we remove or anonymise:

• Your name, email address and phone number
• Your profile photo
• Your saved delivery addresses
• Your push-notification device tokens and all login sessions
• Your referral code

After deletion the account can no longer sign in, and your identifying details are permanently scrubbed from it.

What data is kept, and for how long

Some records are retained in an anonymised form (no longer linked to your identifying details) because we are legally required to keep them:

• Order history: up to 2 years, for dispute resolution and legal compliance
• Payment records: up to 7 years, as required by Ghanaian tax law
• Chat messages: up to 90 days after the related order is completed, then deleted
• Audit logs: up to 1 year, for security

Rider GPS positions are never stored permanently. Once the retention periods above expire, the remaining records are deleted.

Need help?

Contact us at hello@ishop4yough.com — Akilidex Ltd, Accra, Greater Accra Region, Ghana. See also our Privacy Policy.